PRIVACY POLICY
Last Updated: May 28, 2026
This Privacy Policy for M Real Estate Bali ("Company", "we", "us", or "our") explains how we collect, use, disclose, and protect your personal information when you use our website, services, and related platforms (collectively, the “Services”), including:
Visiting our website at https://www.mrealestatebali.com
Submitting property enquiries
Contacting us via forms, email, WhatsApp, phone, or social media
Registering for newsletters or marketing communications
Engaging with us in connection with property sales, rentals, investments, or related services
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
SUMMARY OF KEY POINTS
What information do we collect?
We collect personal information you voluntarily provide to us, such as your name, email address, telephone number, property preferences, and communications with us.
Do we collect sensitive personal information?
We do not intentionally collect sensitive personal information unless required for a transaction or legal obligation.
How do we use your information?
We use your information to:
Respond to enquiries
Provide real estate services
Send marketing communications (where permitted)
Improve website performance and user experience
Comply with legal obligations
Do we share your information?
We may share information with trusted service providers, legal authorities where required, and professional advisers involved in property transactions.
Do we use cookies?
Yes. We use cookies and similar technologies for website functionality, analytics, and marketing purposes.
What rights do you have?
Depending on your location and applicable laws, you may have rights to access, correct, delete, restrict, or object to the use of your personal data.
TABLE OF CONTENTS
INFORMATION WE COLLECT
HOW WE USE YOUR INFORMATION
LEGAL BASES FOR PROCESSING
WHEN WE SHARE YOUR INFORMATION
INTERNATIONAL DATA TRANSFERS
COOKIES AND TRACKING TECHNOLOGIES
DATA RETENTION
DATA SECURITY
CHILDREN’S PRIVACY
YOUR PRIVACY RIGHTS
THIRD-PARTY WEBSITES
CHANGES TO THIS POLICY
CONTACT US
1. INFORMATION WE COLLECT
Personal Information You Provide
We may collect personal information including:
Full name
Email address
Telephone number
Mailing address
Property preferences and requirements
Investment interests
Communication history
Information submitted through enquiry forms or newsletters
Information Automatically Collected
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited
Time spent on pages
Referral URLs
General location information
Cookie identifiers
Information From Third Parties
We may receive information from:
Advertising platforms
Analytics providers
Social media platforms
CRM systems
Business partners involved in property transactions
2. HOW WE USE YOUR INFORMATION
We may process your personal information for the following purposes:
To provide and manage our Services
To respond to enquiries and property requests
To arrange property viewings and consultations
To communicate regarding properties, listings, and transactions
To send newsletters or marketing communications where legally permitted
To improve our website and Services
To analyse website usage and performance
To detect fraud, spam, or security incidents
To comply with legal and regulatory obligations
To establish, exercise, or defend legal claims
3. LEGAL BASES FOR PROCESSING
Depending on your location and applicable laws, we may process your personal information based on:
Your consent
Performance of a contract
Compliance with legal obligations
Our legitimate business interests
Protection of vital interests
Other lawful grounds permitted under applicable privacy laws
For users located in Indonesia, processing is conducted in accordance with Indonesia’s Personal Data Protection Law (Law No. 27 of 2022).
For users located in the European Economic Area (EEA), United Kingdom, or similar jurisdictions, we process personal data in accordance with applicable data protection laws including the GDPR and UK GDPR where applicable.
4. WHEN WE SHARE YOUR INFORMATION
We may share personal information with:
Service providers and contractors
Website hosting providers
CRM and email marketing providers
Analytics and advertising partners
Legal, financial, and professional advisers
Government or regulatory authorities where required by law
Parties involved in property transactions where necessary
We do not sell your personal information.
5. INTERNATIONAL DATA TRANSFERS
Your personal information may be transferred to, stored, and processed in countries outside your country of residence, including Indonesia and other jurisdictions where our service providers operate.
Where required by law, we implement reasonable safeguards to protect personal data transferred internationally.
By using our Services, you acknowledge that your information may be transferred internationally.
6. COOKIES AND TRACKING TECHNOLOGIES
We use cookies, pixels, analytics tools, and similar technologies to:
Operate and secure our website
Remember user preferences
Analyse website traffic
Improve user experience
Deliver relevant advertising and marketing
You can control cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.
If required by applicable law, we will request your consent before placing non-essential cookies on your device.
7. DATA RETENTION
We retain personal information only for as long as necessary to:
Fulfil the purposes described in this Privacy Policy
Comply with legal obligations
Resolve disputes
Enforce agreements
Maintain business and financial records
When information is no longer required, we will securely delete, anonymise, or archive it in accordance with applicable laws.
8. DATA SECURITY
We implement reasonable technical and organisational security measures designed to protect your personal information against unauthorised access, loss, misuse, disclosure, or alteration.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. CHILDREN’S PRIVACY
Our Services are not directed to individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without appropriate consent, we will take reasonable steps to delete such information.
10. YOUR PRIVACY RIGHTS
Depending on your jurisdiction, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to processing
Withdraw consent
Request data portability
Lodge a complaint with a supervisory authority
To exercise your rights, contact us using the details below.
Marketing Communications
You may opt out of marketing emails at any time by:
Clicking the unsubscribe link in emails
Contacting us directly
Please note that we may still send non-marketing communications relating to enquiries or transactions.
11. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies separately.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business practices.
The updated version will be indicated by the “Last Updated” date above and becomes effective immediately upon publication.
We encourage users to review this Privacy Policy periodically.
13. CONTACT US
If you have questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:
M Real Estate Bali
Canggu, Bali
Indonesia
Email: info@mrealestatebali.com
If you wish to exercise any privacy rights, please contact us using the details above with the subject line: “Privacy Request”.